To ensure the safety of our customers and maintain the highest food quality standards, all return and exchange requests at Kohi Roastery are subject to the following terms and conditions:
For health and safety reasons, and due to the sensitive nature of coffee products, roasted coffee bean bags are not eligible for return or exchange once they have left the roastery
Roasted coffee bean bags purchased during promotional campaigns, special offers, or seasonal discounts are not eligible for return or exchange under any circumstances
By accepting the shipment and signing for delivery, the customer acknowledges and confirms that the package (outer carton) was received in good condition, intact, and free from any signs of damage, tampering, or unauthorized opening prior to delivery
